Business Letters


When you write a business letter, use this checklist to remind you of the key principles of effective letter writing:

Keep it Short

  • Cut needless words and needless information
  • Cut stale phrases and redundant statements
  • Cut the first paragraph if it refers to previous correspondence
  • Cut the last paragraph if it asks for future correspondence

Keep it Simple

  • Use familiar words, short sentences and short paragraph
  • Keep your subject matter as simple as possible
  • Keep related information together
  • Use a conversational style

Keep it Strong

  • Answer the reader's question in the first paragraph
  • Give your answer and then explain why
  • Use concrete words and examples
  • Keep to the subject

Keep it Sincere

  • Answer promptly
  • Be human and as friendly as possible
  • Write as if you were talking to your reader